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CONTACT US
»
CUSTOMER SERVICE
»
ORDERING HELP
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ORDERING |
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- ORDER ONLINE
Browse our catalog online and purchase our products online using our
secure checkout system.
- ORDER BY PHONE
We will be happy to assist you in placing an order during our
regular business hours: Monday - Friday 10AM - 6PM, Saturday 10AM -
3PM, Closed Sunday. Eastern Time. TOLL FREE 1-866-532-8853.
- ONLINE ACCOUNT REGISTRATION
Registering online makes your shopping experience quicker and
easier. Your billing and shipping information is securely
stored with us so you don't have to enter it every time you place an
order. Other benefits include access to your order history as
well as order tracking. Just click on
HERE
to get started.
- ORDER CONFIRMATION
You will receive a confirmation of your order at the conclusion of
your online ordering process. Additionally, you will receive
an email confirmation, including your account number, items order
and total amount charged.
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PAYMENT
METHODS |
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- PAYMENT
We accept the following methods of payment: Visa, MasterCard,
Discover and American Express. Items are charged when they
ship.
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COUPONS and PROMOTIONS |
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- USING COUPONS AND PROMOTION CODES
From time to time, K9 Tuff will offer special discounts and
promotional codes. These codes can be used during the checkout
process to apply a discount to your purchase.
• When you are ready to checkout, click the CHECKOUT button.
You will arrive on the first page of the order checkout system.
• After filling in your customer and shipping details, in the
section marcked 'Miscellaneous' there is an entry box with the
label, 'Coupon or Discount Number'. Please enter the discount
or promotional code in this box.
• Click on the 'Apply' button.
• Your discount as well as a description of the discount will
be applied.
• That's it! Continue the checkout process as normal.
If you encounter any problems, please contact us toll free at
1-866-532-8853.
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GIFT CERTIFICATES |
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- Gift certificates will be available soon.
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CHANGE or CANCEL ORDER |
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- Please call us as soon as possible to change or cancel an order.
You may reach us toll free at 1-866-532-8853.
We typically process orders on the same day we receive them, so it
may be impossible to stop or change your order. If we cannot,
please refer to the RETURNS
help area for information on how to return your items(s).
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