Welcome to K9 Tuff.com - where you'll find ONLY tough dog toys and durable, safe stuff for your dog!

K9 Tuff is a trade name registered in the State of Ohio and is wholly and fully owned and operated by K9 Kaboodle LLC.

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern K9 Kaboodle LLC’s relationship with you in relation to this website.

The term ‘K9 Tuff', 'K9 Kaboodle' or ‘us’ or ‘we’ refers to the owner of the website whose registered office is K9 Kaboodle LLC, 4074 Marshall Rd., Dayton, Ohio 45429.  The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  
  
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  
  
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  
  
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  
  
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
   
  
• Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  
  
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  
  
• You may not create a link to this website from another website or document without K9 Kaboodle LLC’s prior written consent.
  
  
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America and the State of Ohio.

• WHAT INFORMATION DO WE COLLECT?
  We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
  
  When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
  
  Like most websites, we use cookies and/or web beacons to enhance your experience, gather general visitor information, and track visits to our website. Please refer to the 'do we use cookies?' section below for information about cookies and how we use them.
  
  
• WHAT DO WE USE YOUR INFORMATION FOR?
  Any of the information we collect from you may be used in one of the following ways:
  
  • To personalize your experience
  (your information helps us to better respond to your individual needs)
  
  • To improve our website
  (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  
  • To improve customer service
  (your information helps us to more effectively respond to your customer service requests and support needs)
  
  • To process transactions
  

  Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

  • To administer a contest, promotion, survey or other site feature
  
  • To send periodic emails
  

  The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

  If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.
  
  Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  
  
• HOW DO WE PROTECT YOUR INFORMATION?
  We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.
  
  We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
  
  After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
   
• DO WE USE COOKIES?
  Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
  
  We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
  
  If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone or by contacting customer service.
  
  
• DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
  We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
  
  
• THIRD PARTY LINKS
  Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
  
  
• CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE
  Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
  
  As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account profile and going to the 'Account Details' page.
  
  
• CHILDRENS ONLINE PRIVACY ACT COMPLIANCE
  We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
  
  ONLINE PRIVACY POLICY ONLY
  This online privacy policy applies only to information collected through our website and not to information collected offline.
  
  
• TERMS AND CONDITIONS
  Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Terms and Conditions.
  
  
• YOUR CONSENT
  By using our site, you consent to our web site privacy policy.
  
  
• CHANGES TO OUR PRIVACY POLICY
  If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below.
  
  This policy was last modified on March 27, 2009
  
  
• CONTACTING US
  If there are any questions regarding this privacy policy you may contact us using the information below.
  
  www.k9tuff.com
  
  K9 Tuff
  4074 Marshall Rd.
  Dayton, Ohio 45429
  USA
  service@k9tuff.com
  937-886-6789

• WHEN WE SHIP
  Orders placed Monday through Thursday typically ship the same or next business day.  Most orders placed on Friday, Saturday or Sunday will ship on the next business day (Monday).  Our carriers pick up Monday through Friday only.
  
  
• TRANSIT TIMES
  All ground orders shipped from our warehouse will arrive in 4-7 business days.  Exceptions will be indicated on the product description page or by communication from us by email or phone after your order is placed.  We make every effort to ensure you receive your package as soon as possible./> At this time, we are only shipping to the United States and its territories.  International shipping will be available soon.
  
  
• SHIPPING RATES
  For shipping rates, options and tracking, please visit our SHIPPING HELP area.

• ORDER ONLINE
  Browse our catalog online and purchase our products online using our secure checkout system.
  
  
• ONLINE ACCOUNT REGISTRATION
  Registering online makes your shopping experience quicker and easier.  Your billing and shipping information is securely stored with us so you don't have to enter it every time you place an order.  Other benefits include access to your order history as well as order tracking.  Just click on HERE to get started.
  
  
• ORDER BY PHONE
  We will be happy to assist you in placing an order during our regular business hours: Monday - Friday 10AM - 6PM, Saturday 10AM - 3PM, Closed Sunday. Eastern Time.  TOLL FREE 1-866-532-8853.
  
  
• ORDER CONFIRMATION
  You will receive a confirmation of your order at the conclusion of your online ordering process.  Additionally, you will receive an email confirmation, including your account number, items order and total amount charged.
  
  
• PAYMENT
  We accept the following methods of payment: Visa, MasterCard, Discover and American Express.  Items are charged when they ship.

• RETURN PERIOD
  Returns must be made within 30 days of purchase.
  
  Orders returned after the 30 day period or without an RMA number will be assessed a 15% restocking fee.
  
  
• NON RETURNABLE ITEMS
  Every effort is made to clearly indicate on the product description page if an item has special return policies associated with it.  As a general rule of thumb, the following items are not returnable or refundable:
  
  • Open treats, food, perishable or consumable items.
  • Open CD's, videotapes and DVD's
  
  
• CUSTOMER RESPONSIBILTY
  We will do everything to make your return as easy and as pleasant as possible.  There are certain customer expectations that will aid in ensuring a smooth return transaction and help avoid any restocking fees.  These are:
  
  • Customer is responsible for all shipping charges to return the items to us.
  • Customer is responsible for obtaining an RMA for returned items.  Please refer to our HOW TO RETURN ITEMS for complete instructions.
  
  
• DEFECTIVE ITEMS
  If your item is defective, please call us at 937-886-6789 or toll-free at 1-866-532-8853.  We will work with you in getting a replacement for a defective item.
  
  
• HOW TO RETURN
  Please refer to the HOW TO RETURN ITEMS section for complete instructions.

• You may print or download to a local hard disk extracts for your personal and non-commercial use only.
  
  
• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.