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Welcome to K9 Tuff.com - where you'll find ONLY tough dog toys and durable, safe stuff for your dog!

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Pawfect Match Guide

Nearly every product on our site uses the Pawfect Match Guide.  This system helps you select the right product for your dog.
Find out how factors such as size, breed, purpose and durability are important when selecting a product for your dog.

Click Here to learn more about our Pawfect Match Guide
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ABOUT US
CONTACT US CUSTOMER SERVICE RETURNS HELP
 
 
   
 
 
 
RETURN POLICY HOW TO RETURN ITEMS  
 
 
 
  RETURN POLICY  
 
If you are not 100% satisfied with your purchase, please return it for a refund, an exchange, or credit of the full product cost.
  • RETURN PERIOD
    Returns must be made within 30 days of purchase.

    Orders returned after the 30 day period or without an RMA number will be assessed a 15% restocking fee.

  • NON RETURNABLE ITEMS
    Every effort is made to clearly indicate on the product description page if an item has special return policies associated with it.  As a general rule of thumb, the following items are not returnable or refundable:

    Open treats, food, perishable or consumable items.
    Open CD's, videotapes and DVD's

  • CUSTOMER RESPONSIBILTY
    We will do everything to make your return as easy and as pleasant as possible.  There are certain customer expectations that will aid in ensuring a smooth return transaction and help avoid any restocking fees.  These are:

    Customer is responsible for all shipping charges to return the items to us.
    Customer is responsible for obtaining an RMA for returned items.  Please refer to our HOW TO RETURN ITEMS for complete instructions.

  • DEFECTIVE ITEMS
    If your item is defective, please call us at 937-886-6789 or toll-free at 1-866-532-8853.  We will work with you in getting a replacement for a defective item.

  • HOW TO RETURN
    Please refer to the HOW TO RETURN ITEMS section for complete instructions.
 
 
 
  HOW TO RETURN ITEMS  
  We believe that returning your item(s) should be just as easy as ordering them.  If at any time you need assistance, please call us toll free at 1-866-532-8853.  We'll be happy to help.

  • OBTAIN AN RMA
    ALL returns require an RMA.  Returns that do not have an RMA will be refused or issued a 15% restock fee.

    Obtaining an RMA can be done in one of two ways:

    1. Email us at service@k9tuff.com. State in your email that you'd like to return an item. Please include in your email:

      • Your name
      • Your address
      • Your contact phone number (optional)
      • Your order number
      • The item(s) you'd like to return
      • Indicate if you would like a refund, exchange or credit.
      • A brief reason for returning the item (e.g. dog didn't like it)

      If you have a compatible mail program you can click the link below to use our email template:

      RMA EMAIL TEMPLATE

      We will issue you an RMA within 1 business day of receiving your request.

    2. Call us toll free at 1-866-532-8853.  Our representatives will assist in issuing an RMA.

  • PREPARE AND SHIP YOUR RETURN

    1. Place your items in the original shipping box or your own sturdy shipping box. Be certain all old shipping labels are removed or covered.

    2. Prepare a shipping label.  Be sure to include your return address.  Here is our returns address:

      K9 Tuff - Returns
      RMA #   YOUR ISSUED RMA NUMBER GOES HERE
      4074 Marshall Rd.
      Dayton, OH  45429

    3. Clearly write the RMA number on the outside of the box.

    4. Ship using a carrier of your choice.  We recommend using a carrier that provides a tracking number.  K9 Tuff is not responsible for lost or stolen shipments that do not reach our facility.

    5. That's it!  Once we receive your return, we will verify the contents and issue a refund for the item within 3 business days.  We will notify you by email once the return is complete.  Shipping is not refundable unless the original error was our fault.  Please contact us toll free at 1-866-532-8853 if you have any questions.
 
 
 
     
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Goughnut Ring - Original

Price: $19.99

Planet Dog - Bulb


Price: $6.49

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K9 Tuff provides ONLY the toughest, quality products for you and your dog.
DOG TOYS  COLLARS  BOWLS  BEDS  CRATES  EXTREME  UNIQUE
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